Lineup in India
Last updated: 12 November 2026 · Host agreement version IN-HOST-2026-11-v1
This page applies when you use Lineup in India or pay in Indian rupees. It adds to our main Terms and Conditions and Privacy Policy. Where this page and the main Terms disagree about a game, payment, refund or payout in India, this page applies.
1. Who you are dealing with in India
In India, Lineup is provided by Palasports Private Limited, a company registered in India, trading as Lineup. In this page, "Lineup", "we" and "us" mean Palasports Private Limited.
Lineup is a platform. Games, sessions, court bookings and tournaments listed on Lineup in India are organised and supplied by the host named on the listing: the organiser, venue or community running it. The host is the supplier of the game to you. Lineup does not organise or supply games hosted by others.
Games that Lineup itself hosts are shown as hosted by Lineup. For those games, Palasports is the supplier, and the full ticket price includes GST.
2. Paying for a game
When you pay for a game hosted by someone else, you pay the game price set by the host, plus any Lineup booking fee shown before you pay. Lineup collects the game price on behalf of the host, as the host's collection agent, through our payment partner Razorpay. Paying Lineup settles what you owe the host.
Prices are shown in Indian rupees and include all taxes. Any Lineup fee is shown separately before you pay and includes GST at 18%. Lineup does not charge a booking fee in India at the moment.
Your booking confirmation names the host who supplies the game. Lineup issues the invoice for the game in the host's name, on the host's behalf, with the game price shown as collected on behalf of that host. Lineup issues its own tax invoice for any Lineup fee.
3. Cancellations and refunds
The host sets the price and the cancellation and refund rules for each game. Unless the host has set different rules, the standard rule applies, and the host adopts it as its own:
You cancel 24 hours or more before the game starts: the game price is refunded.
You cancel less than 24 hours before the start, after the start, or you do not turn up: no refund.
If the host cancels a game, you receive a full refund of the game price and of any Lineup fee, and Lineup issues a credit note for the fee.
If you cancel, any Lineup booking fee is kept as a cancellation charge and is not refunded.
Refunds go back to the method you paid with, through Razorpay. In India they are made by the Lineup team rather than automatically. To cancel your own spot, message the Lineup team from your profile in the app.
4. Hosts: getting paid in India
To receive money through Lineup, a host adds a UPI ID in their own name, gives their legal name, who is being paid (an individual, a family business, a firm or a company), their GST status (a GSTIN, or a confirmation of not being registered with turnover under Rs 20 lakh a year), a CIN or LLPIN for companies and LLPs, and accepts the host agreement below. Lineup does not pay a host until these are complete. A PAN is optional.
Lineup pays the host's share to the host's UPI ID after the game, less any Lineup organiser fee (with GST) and any tax deducted at source (TDS) under section 194-O of the Income-tax Act. For an individual or family business, no TDS is deducted while their gross through Lineup in the financial year stays within Rs 5 lakh. Above that, and for firms and companies, TDS is 0.1% of the gross with a PAN and 5% without one.
Lineup holds money collected for a host as money owed to the host, not as Lineup's own income, until it is paid out or refunded.
5. Host agreement (version IN-HOST-2026-11-v1)
A host accepts this agreement in the Lineup app before being paid in India. These are its exact terms.
You organise and supply your games. You set each game's price and its cancellation and refund rules.
Until you set your own rules, the standard rule applies and you adopt it as yours: a player who cancels 24 hours or more before the start gets the game price back; a player who cancels later gets no refund. Any Lineup booking fee is not refunded when a player cancels.
If you cancel a game, every player gets a full refund, including any Lineup fee.
Palasports Private Limited (Lineup) collects players' payments for you as your collection agent, holds them as money owed to you, and sends your share to your UPI ID after the game, less any Lineup organiser fee (with GST) and any TDS under section 194-O.
Lineup issues each player's invoice for the game in your name, on your behalf, using the details you give Lineup.
The UPI ID is in your own name and the details you give are true; you will update them if they change. You are responsible for the game itself: the venue, safety, an accurate listing and your own taxes.
6. Contact
For any question, complaint or claim about Lineup in India, a payment, a refund or a payout, email admin@lineup.ae or use the support option in the app.